SharePoint Support

Supporting SharePoint represents a significant challenge for the IT helpdesk and support teams. With a highly distributed architecture covering numerous infrastructure layers (Including SQL, IIS and Active Directory), several dozen services, and hundreds of end-user features, it can be difficult to manage and prioritise issues. When SharePoint is customised with 3rd party or custom web parts, integrated with other systems and used and promoted as a core business application it can quickly become the IT department's biggest headache.

This is where Citric can help. We have been providing support for SharePoint since the 2003 version for organisations of all sizes. Our SharePoint support service is available on a highly flexible basis, complementing your in-house support resources, not replacing them. We fully explain the resolution and troubleshooting steps we take on any issues escalated to us, so that future issues can be resolved in-house. Our support service can cover:

• Platform Services: SQL (clustering), IIS, Network, Firewall, Active Directory, Windows Server;
• SharePoint Services: Search, User Profiles, Workflows, Excel Services, Visio Services, Publishing;
• Troubleshooting: Performance, Security, Antivirus, End user errors;
• Customisation: Master pages, custom workflows, 3rd Party web parts, custom code;
• Data Issues: Migration, Import/Export, Integration with other systems;

As with all of our support services, the contract is tailored to your exact needs and designed to be flexible. As your support needs change, the contract will adapt to cover those changing needs.

Don't let a lack of support knowledge hold back your SharePoint implementation - give Citric a call today to extend your support team to include SharePoint Experts!